Returns Policy

If, for any reason, you are disatisfied with any product you purchase from us, please notify us within 7 days of receiving your goods by emailing .

Return your goods in an unused condition and in the original packaging for a full refund of the cost of your goods - sorry, but we cannot refund postage.

Our address is:

HB Longbone & Son
1-3 Walkergate,
Berwick-Upon-Tweed
Nothumberland
TD15 1DB

This does not affect your statutory rights. It is the customer's responsibilty to ensure the safe return of goods to HB Longbone & Son.

If any item that you order is out of stock, we will get in touch with you as soon as possible to let you know. You will have the option of having it back ordered for you or cancelling altogether.